Error cases
Uelz offers various error cases stemming from external events like failed payments or network disruptions. To effectively address these situations, you can use any of the techniques outlined in the table below. Regardless of your chosen approach, we recommend following our suggested responses tailored for each type of error.
| Error | Descripción | Recomendación |
|---|---|---|
| GE-001 | Payment status. Can be successful, failed, or pending | Try again later |
| AE-001 | Missing api key | Missing api key |
| AE-002 | Invalid api key | Verify that the api key in the uelz-api-key matches the one displayed in step 4 |
| AE-003 | Domain api key mismatch | Verify that the api key in the uelz-api-key matches the one displayed in step 4 and that the domain set in step 1 is correct |
| ORG-001 | Organization not found | Verify that the api key in the uelz-api-key matches the one displayed in step 4 |
| ORG-002 | Error loading organization | Try again later |
| CUS-002 | Error loading customer | Try again later |
| CUS-003 | Customer not found | Try again later |
| CUS-006 | Error updating customer | Try again later |
| CHK-002 | ID verification error | Check the buttons on your page, ensure that the attributes are correct |
| CHK-004 | Plan not found | Verify that the data-service-id is correct |
| CHK-006 | Error loading payment methods | Try again later |
| CHK-007 | Error completing data | Try again later |
| CHK-010 | Error creating subscription in payment gateway | Try again later |
| CHK-014 | Error creating payment intent in payment gateway | Try again later |
| CHK-015 | Error loading payment data | Try again later |
| CHK-017 | Error creating customer in payment gateway | Try again later |
| PE-001 | Error loading plan | Try again later |
| PE-004 | Service or plan not active | Check that the service or plan is active in the Uelz platform |
| PE-005 | Data mismatch | The data-service-id is an exclusive attribute of plans created from Uelz. If it's a dynamic plan, ensure it has the rest of the properties but not the data-service-id |
| OTFE-001 | Loading error | Try again later |
| OTFE-002 | Data not found | Ensure that all attributes: data-service-name, data-plan-name, data-plan-description, data-plan-amount, and data-plan-currency, are correctly filled out |
| OTFE-003 | Invalid currency | Ensure that the currency is EUR |
| OTFE-004 | Duplicate plan | The plan name already exists within Uelz, but some other properties do not match. Modify the properties to match those of the existing plan or change the plan name to create a new plan |
| SER-002 | Service not active | Check in the Uelz app that the service exists and is active |
| SER-005 | Service not found | Try again later |
| WID-001 | Configuration loading error | Ensure that the api key in the uelz-api-key matches the one displayed in step 4 |
| WID-002 | Version change error | Try again later |
Updated 6 months ago